2nd level IT support specialist with permanent contract in Germany

We are seeking a dedicated IT customer support representative for the fault hotline of an online mobile phone retailer. The position offers a permanent contract and involves handling customer issues carefully, providing solutions, and technical support. Candidates should have completed IT training or have experience in service or marketing with IT knowledge, along with basic MS Office and internet skills. The job is located in the districts Alt-Hohenschönhausen, Mariendorf, Marzahn, and Neukölln.